Shipping & Returns

1. Orders are processed : 

From Monday to Friday at the following times: 8.00 am-17.30 pm. 

It will take us up to 2 days to process an order.

Orders made during the weekend will be processed from the following Monday morning.

Any orders made during a public holiday will be processed from the following working day. Shipping time refers to business days only and it starts from the pick up notification emails.

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2. Pre-Orders​:

In case of Pre-Orders, make sure to check the starting day of our Pre-Order Shipments on our website. Shipping days start from the pick up notification email.

We do not ship on weekends or during bank holidays, and we do not offer Saturday delivery yet.

We are a small team and not robots so we work our hardest to get your orders to you as quickly as possible because we want you to be HAPPY and BEAUTIFUL  with ours elegant shorts !

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3. Edit or Cancel 

To edit or cancel your order, please contact our Customer Service at hello@madamesignorini.co within 12 hours from the placement of your order.

Note that no edit or cancellation requests can be approved if your order is already being prepared for shipment, even if sent within the 12-hour window.

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​4. Transparency fees

We deliver to these countries for now, if you don't see your countries please contact us at hello@madamesignorini.co.

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      France 

• Standard  Delivery: Offerte !

• Express Delivery : 12€

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       DOM-TOM 

• Standard  Delivery: 19€

 

       UE 

• Standard  Delivery : 14€

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      Switzerland

• Standard  Delivery: 20€

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       Monaco

• Standard  Delivery : 12€

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Please note that all duties, taxes and shipping fees are paid by the customer and are non-refundable.

Customers are responsible for tracking theirs shipments. If the package cannot be delivered, the carrier will hold it for a few days and will request the customer to arrange a new delivery. If a new delivery is not arranged within a couple of days, the package will be returned to us but shipping costs will not be refunded.

If the customer refuses the parcel upon delivery, the shipment is sent back to us. In this situation, shipping costs will not be refunded.​

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For others countries, cost might varies.​

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Please note that all duties, taxes and shipping fees are paid by the customer and are non-refundable.

​

Customers are responsible for tracking theirs shipments. If the package cannot be delivered, the carrier will hold it for a few days and will request the customer to arrange a new delivery. If a new delivery is not arranged within a couple of days, the package will be returned to us but shipping costs will not be refunded.

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If the customer refuses the parcel upon delivery, the shipment is sent back to us. In this situation, shipping costs will not be refunded.

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5. Delivery

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At the time of delivery, the customer will receive an information email with the tracking number for the shipment, which can be monitored.

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On the time of the arrival of orders, the customer is requested to carefully control the package before signing as proof delivery.

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If, for any reason, the package seems to be tampered with or if the duct tape does not appear intact, the customer is requested to sign for goods unchecked or to refuse the delivery.

In the event that delivery is accepted with an unauthorized signature or if the package shows signs of any tampering, the customer is requested to immediately notify the local courier’s office and to contact us at the following email address hello@madamesignorini.co

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6.  Defects:

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If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact within 24h our Customer Service department at hello@madamesignorini.co

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Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible.

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7.

Madame Signorini se réserve le droit d'annuler ou de refuser toute commande d'un client avec lequel il existerait un litige relatif au paiement d'une commande antérieure ou qui présenterait à ses yeux une quelconque forme de risque.
Toute commande vaut acceptation des prix et description des articles disponibles à la vente.

Madame Signorini s'engage à honorer les commandes reçues sur le site Internet uniquement dans la limite des stocks disponibles. A défaut de disponibilité d'un ou plusieurs article(s) commandé(s), Madame Signorini s'engage à en informer le client dans les plus brefs délais, et le cas échéant à le rembourser au plus tard dans les 30 jours suivant le paiement des sommes versées. La commande du client sera alors automatiquement annulée.